Subject: Tech Support Candidate - GHANSHYAM GUPTA
From: GHANSHYAM GUPTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 07:42:46 -0500

| | Tech Support Test

Name | GHANSHYAM GUPTA
E-mail | [email-masked]
Phone Number | (+91) 8299268243
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Central electronics limited | Diploma Engineer | 26 | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Refresh Your Webpage
2.Update Your Browser
3.Clear Your Cache
4.Disable Third-Party Browser Extensions
5.Test Your Internet Speed
6.Restart Your Computer
7.Switch Devices
8.Contact Customer Care

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Press button on Bluetooth for Signal connecting then open Bluetooth in mobile settings and connect with
What according to you makes you a good candidate for customer service or technical support job? | I am. Very exploration person
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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