Subject: Tech Support Candidate - Saksham Jha
From: Saksham Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 07:40:07 -0500

| | Tech Support Test

Name | Saksham Jha
E-mail | [email-masked]
Phone Number | (+91) 7008466645
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Multitech products | Engineer | Currently working | 22500
Previous Employer 1 | Jindal soft Italia seating Pvt Ltd | Engineer | Sep 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will look what error it is showing if it is related to connection then I will work on it or it is related to something else like cookies or popup blocker then I will do the settings according and open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth device (Power on)
Open the settings in mobile phone go to bluetooth
Enable bluetooth ( On Bluetooth)
Search for device
Select the device you wish to connect
It will be paired.

Your bluetooth speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills as well as I like to interact with people's, also solving problems gives me immense satisfaction that I have done something today. These things makes me to be fit for the profile of customer support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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