Subject: Tech Support Candidate - Aswani Kumar Verma
From: Aswani Kumar Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 07:31:57 -0500

| | Tech Support Test

Name | Aswani Kumar Verma
E-mail | [email-masked]
Phone Number | (110092) 9911041651
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxminagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Tech support associate | 10 Feb 2021 | 21k
Previous Employer 1 | Techmahindra | Bps | 2 Feb 2020 | 17k
Previous Employer 2 | Hugh communication India Ltd | Network support associate | 14 April 2018 | 14k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I am getting problem while open a website so firstly check the internet connection after that refresh the browser after Complet the step problem don't resolve so delete the browser history and remove the cash and cookies
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the Bluetooth of own mobile and select the Bluetooth name of speaker and connect it
What according to you makes you a good candidate for customer service or technical support job? | Technical support because I am technical graduate and also I have overall 3 years experience in technical field
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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