Subject: Tech Support Candidate - Dheeraj kumar Jha
From: Dheeraj kumar Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 07:22:24 -0500

| | Tech Support Test

Name | Dheeraj kumar Jha
E-mail | [email-masked]
Phone Number | (91) 9716386457
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Paschim vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Hardware trouble shooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Technical support agent | 1 Feb 2021 | 35000
Previous Employer 1 | Omniglobe international | Telecom anaylst | 6 Aug 2018 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.In the above case first we need to check the internet connection is enabled or connected.
2. We will clear the cache of the browser.
3. We can check and erase the other website and applications running in background.
4.We can also check is this same issue persists in other browser.
5. We can check after restarting the system and router as well.
6.After applying all the steps we can check the further options.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open the Bluetooth in the device.
2.Open the Bluetooth enabled device.
3.Click on search new devices in Bluetooth option.
4.Mobile phone will show the name of the active device.
5 .Tap on pair option for connecting Bluetooth device.

What according to you makes you a good candidate for customer service or technical support job?

I believe in customer satisfaction and provide end to end support to the customer for resolving the issue.
I believe logical steps needs to perform first so that issue can be resolve.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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