Subject: Tech Support Candidate - Ashish Kumar
From: Ashish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 07:16:38 -0500

| | Tech Support Test

Name | Ashish Kumar
E-mail | a. [email-masked]
Phone Number | (+91) 8586966099
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhiwadi, Rajasthan
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kei industries ltd | Production engineer | | 28000
Previous Employer 1 | Tamra dhatu udyog p ltd | Asst prod engineer | June2019 | 21000
Previous Employer 2 | Lorom india | Process engineer | May 2018 | 11500

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check for lan connection at the bottom left of my screen. If the connection is fine then unplug the lan cable and the plug it. Check the settings of browser if the website is not blocked. Try to go through Google using different search results as links to the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Press the power button for 5 seconds do that pairing mode is on then check the list of available devices for pairing on my cellphone then choose the device to be connected. The device will make a beep sound as soon as it is connected.
What according to you makes you a good candidate for customer service or technical support job? | The person with good listening and explaining skills. The person should be very precise while explaining something over the phone to someone
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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