Subject: Tech Support Candidate - Abhishek Kumar Tiwari Abhishek
From: Abhishek Kumar Tiwari Abhishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 06:59:44 -0500

| | Tech Support Test

Name | Abhishek Kumar Tiwari Abhishek
E-mail | [email-masked]
Phone Number | (201002) 8586005633
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vodafone idea pvt ltd | Manager | NA | 43000
Previous Employer 1 | Ericsson India PVT LTD | Engineer | 20-3-2020 | 32000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The Very first thing I will check whether Internet is working properly or not. If internet is working I would see if there is any prosy issue with the browser in addition to this  I will clear cache and cookies and restart the browser . If issue still persists I will raise it to IT team who look after such issues.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on Bluetooth in booth the Devices and make pair to establish connectivity.
What according to you makes you a good candidate for customer service or technical support job? | As I am already experienced in this field I am well versed with all the operational situation and thus posses capability to resolve it.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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