Subject: Tech Support Candidate - Puru Dutta
From: Puru Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 06:47:41 -0500

| | Tech Support Test

Name | Puru Dutta
E-mail | [email-masked]
Phone Number | (0129) 9654535681
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Mack Insurance Surveyor & Loss Assessors Pvt Ltd | Executive- Claims | 25 May 2020 | 19000
Previous Employer 2 | Sapient Services Pvt Ltd | Executive- Claims | 9 July 2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my Network whether it is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on speakers Bluetooth.
2. Turn on mobile phone Bluetooth.
3. In mobile Bluetooth section, we will find Speakers Bluetooth name.
4. We will click that name in mobile and accept the request for connecting that speakers into our mobile.
5. The speakers Bluetooth is now connected.

What according to you makes you a good candidate for customer service or technical support job?

One must be technically smart enough to resolve the queries of customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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