Subject: Tech Support Candidate - Manita Choudhary
From: Manita Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 06:32:57 -0500

| | Tech Support Test

Name | Manita Choudhary
E-mail | [email-masked]
Phone Number | (+91) 7665488590
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 53
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R2 international | CSE | Doing | 20000
Previous Employer 1 | STPi | Technical engineer | 3-Jan | 26200
Previous Employer 2 | Voylla | CSE | 30-Nov | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check internet connectivity.
If still not rectify,  will open network and internet.
If still not rectify will check antivirus details.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the blutooth section in phone.
Switch on speaker.
Connect to nearby devices by mobile phone and select the name of spearker appearing on mobile screen and pair them.

What according to you makes you a good candidate for customer service or technical support job?

I have good experience of 4 year's in this field and have patience.
This is enough for a customer service Job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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