Subject: Tech Support Candidate - Robin Singh
From: Robin Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 06:11:30 -0500

| | Tech Support Test

Name | Robin Singh
E-mail | [email-masked]
Phone Number | (011) 9991879994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec49 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fidelis Corporate Solutions pvt. Ltd. | Desktop Engineer | | 16K
Previous Employer 1 | Progressive infotech Pvt. Ltd. | Desktop Engineer | July 2020 | 13K
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Reset the setting of browser and clear cache, cookies and history also. Check the proxy setting that don't stop the other websites.if continues the same error I have contact with the infra team to get the solution.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the speakers and enable the bluetooth than open your bluetooth in mobile and search for a bluetooth device when the device name appears tab on it and pair with mobile after that the speakers connect automatically to the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support beause i've been fascinated by technology all my life and I also love working with people. I want to use my technical know how to directly solve the issues Customer are having. I want to be the person thay6make life easier and enjoyable for folks who've run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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