Subject: Tech Support Candidate - Rohit Tripathi
From: Rohit Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 06:08:06 -0500

| | Tech Support Test

Name | Rohit Tripathi
E-mail | [email-masked]
Phone Number | (+91) 7289812360
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
VoIP
Service now,moogsoft,active directory,vpn

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HCL | Analyst | 9/12/2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will open a new tab and check if i can load another website.If not,then launch another browser, like Internet Explorer, and try to open the site I was having problems with.
If the site works in another browser then there might be issue with browser cache and cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.Tap the Bluetooth option.Turn on Bluetooth then you will see a list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker, it might be a random product number but should have the speaker’s brand name listed ,and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |