Subject: Tech Support Candidate - Kamal Nayani
From: Kamal Nayani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 05:53:01 -0500

| | Tech Support Test

Name | Kamal Nayani
E-mail | [email-masked]
Phone Number | (91) 8447600791
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DMI housing finance pvt ltd | System engineer | 31st March | 24000
Previous Employer 1 | Zion computer pvt ltd | Technical support | 30st August | 21000
Previous Employer 2 | Progressieve infovision pvt ltd | Helpdesk IT support | 31st December 2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection
2.check the website address properly
3.Check the proxy.
4. Clear cache and history or reset browser.
5. Check the IP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the Speaker and mobile
Click on Bluetooth option
Speaker name is detected in the list
Click on speaker name and paired with mobile

What according to you makes you a good candidate for customer service or technical support job?

I am quick learner
I have ablity to handle frustrate customers with good technical skill
I am good listener

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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