Subject: Tech Support Candidate - Ashwini Banikol
From: Ashwini Banikol <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 05:38:11 -0500

| | Tech Support Test

Name | Ashwini Banikol
E-mail | [email-masked]
Phone Number | (+91) 9594096169
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Navi mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Data care corporation | Cistomer support executive | 25 feb | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Let me check with IP address after this i will check if machine is in domain or not, if that ip address has internet connectivity or not. i will recheck gateway of that ip address. I will check browser security setting and will reload the page.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will on bluetooth of mobile and bluetooth of speaker. First of all search for bluetooth name then will connect and play the music.
What according to you makes you a good candidate for customer service or technical support job? | Polite person with manners and good knowledge in technical field.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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