Subject: Tech Support Candidate - Raghvendra Badoni
From: Raghvendra Badoni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 05:18:47 -0500

| | Tech Support Test

Name | Raghvendra Badoni
E-mail | [email-masked]
Phone Number | (+91) 7895513949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dehradun Uttarakhand
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sirionlabs | Associate | 2months after resignation | 31,500₹
Previous Employer 1 | Motherson sumi infotech | Executive | 25th June 2020 | 21,700₹
Previous Employer 2 | HCL technologies | Desktop support Engineer | 18th oct 2018 | 10,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Very first thing I will check internet post that I will try below steps.
1. Enable the cookies.
2. Clear history and cookies/cache
3. Check the add-ons enables on the browser.
4. Ping the site.
5. Traceroute the site.
6. Reset the browser.
7. Restart the system.

If after that also it didn't work then there must be chances that URL is not active now or might be blocked over firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I'll go to the setting of my phone and switched on the bluetooth speaker
2. I'll tap on bluetooth.
3. Turn on the bluetooth.
4. Check the available devices.
5. Connect with the bluetooth speaker by pairing it with my phone.

What according to you makes you a good candidate for customer service or technical support job?

The very basic requirement is candidate should be friendly, approachable, easy to understand, polite with customer and display the vision that he/she can work any shift.
The person should be objective to make decisions and action even in any situation.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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