Subject: Tech Support Candidate - Jitendra Kumar Raghav
From: Jitendra Kumar Raghav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 05:14:59 -0500

| | Tech Support Test

Name | Jitendra Kumar Raghav
E-mail | [email-masked]
Phone Number | (91) 9411861883
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida 66
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Ltd | Network Engineer | | 20,000
Previous Employer 1 | Aforserve.com Ltd noida | Technical support engineer | 25sept2017 | 12,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If we are getting error then we will ping the application ip address and troubleshoot what issue is coming. Then resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On bluetooth
Search the bluetooth
Pair the device
Last is connect bluetooth succesfull

What according to you makes you a good candidate for customer service or technical support job? | If customer problem is resolve with in time then customer service would be good. If our team will give the full support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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