Subject: Tech Support Candidate - Mohammad Rahmatullah
From: Mohammad Rahmatullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 04:56:56 -0500

| | Tech Support Test

Name | Mohammad Rahmatullah
E-mail | [email-masked]
Phone Number | (91) 9162900599
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AECOM | Data Analyst | 15.01.2021 | 31
Previous Employer 1 | Rodic Consultant Private limited | Analyst Intern | 30.11.2018 | 22
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the internet.Secondly if prior is not a problem then will go for refreshing the website and checking it on another browser.Again if it is not working then I will try other websites as there are same problem on every website or only ndtv have.If this will not work then I will clear the cache and try it again.After all of this if this is not solved then it just be having their internal problem maybe site crashed or alot of traffic on website at that time.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly will make sure that the bluetooth speaker is on as there is a light blinks on the speaker and also there may be sound as it is starting.Then switch on the bluetooth of both speaker and mobile.Then we will open the bluetooth list of my mobile and start scanning the nearby bluetooth speaker.As it is found that mobile search the speaker so I will click connect on the searched bluetooth speaker and then it will get connected by creating a sound or it will show in the bluetooth connected devices in the mobile.
What according to you makes you a good candidate for customer service or technical support job? | Being a Data Analyst and a good engineer, I used to solve every queries and think upon the root of the problem.I strongly believe that every problem has a solution if it is analysed by a good mind.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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