Subject: Tech Support Candidate - Antima Kaushal
From: Antima Kaushal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 04:49:44 -0500

| | Tech Support Test

Name | Antima Kaushal
E-mail | [email-masked]
Phone Number | (226009) 9773892681
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow but can relocate in Delhi NCR once selected
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
VPN, connectivity issue, active directiry, azure AD, airwatch, bitlocker, ticketing tool,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | System administrator L2 | Currently working | 17k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.first i will check my internet connectivity whether the system is Connected through the internet or net
2. If the network connectivity is coming then I will check the error code or message and according to that i will follow the further TS.
3. If there is 404 error message then it means this website doesn't exist and no more in use.
4. Although i will try to open it once in the different machine and different browser as well.
5. If the error message is different or it is related to connectivity or access so i will try once resetting my browser and deleting cache.
6. I will also check if my firewall is blocking that side to access it on that browser so i will try once it in "INCOGNITO MODE" or in different browser.
6. I will try once accessing it on my phone Or other machine.
7. Will restart the browser and system also, if required.
8.Then will try to access the website. By following all these TS, it should be resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.enable the bluetooth in your phone.
2. Power on the bluetooth speaker.
3. When you will enable the bluetooth of your phone, you will get all the open bluetooth list, after that you have to recognize the name of your bluetooth speaker, click on that and pair it with your phone.
4. Here it is connected and ready to use.

What according to you makes you a good candidate for customer service or technical support job?

I think, my efforts for problem solving as i always try to do my best for resolving any of the issues. And for resolving customers issues if ever i face any challange and need to take the help of google, my colleagues, my leads, i go for it and don't hesitate for this bcz i think customer's issue must be resolved and they should be satisfied with our efforts.
The second thing is my confident about my work and client interactions.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |