Subject: Tech Support Candidate - Gaurav Rana
From: Gaurav Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 03:52:22 -0500

| | Tech Support Test

Name | Gaurav Rana
E-mail | [email-masked]
Phone Number | (91) 6395884881
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aakash | IT | | 20000
Previous Employer 1 | IMAPACT | IT | | 12000
Previous Employer 2 | IMS | IT | | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | My name is gaurav rana.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Check your phone settings and connect bluetooth option.
What according to you makes you a good candidate for customer service or technical support job? | Yes both off
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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