Subject: Tech Support Candidate - Aman Singh
From: Aman Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 03:22:37 -0500

| | Tech Support Test

Name | Aman Singh
E-mail | [email-masked]
Phone Number | (+91) 8802992515
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shahpur Jat, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Rostering and Team Management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | British Council | System Engineer | NIL | 30400
Previous Employer 1 | Adecco India Pvt Ltd. | System Engineer | 28th Feb 2018 | 12515
Previous Employer 2 | Alltech institute of professional studies | Service Engineer | 18th Nov 2016 | 6500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if device is connected from internet.
2. Clear cache and cookies.
3. Disable extensions, if installed any.
4. Reset the browser.
5. Still you are facing problem, please log the call and ask for the IT person.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Please make sure to switch ON the Bluetooth of Phone by going into the setting of your phone> Bluetooth.
2. Power ON your Bluetooth speaker.
3. Search your Bluetooth speaker in your phone under Bluetooth devices.
4. While appearing the desired device, please click on that name to pair the device.
5. It will prompt a message upon successful pairing.

What according to you makes you a good candidate for customer service or technical support job?

I have good communication, problem solving and analytical skills, which I think make me a good candidate for this job.
Along with, My current job profile and my previous experiences matches with what you want in your desired candidate.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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