Subject: Tech Support Candidate - Sajil D A
From: Sajil D A <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 02:56:26 -0500

| | Tech Support Test

Name | Sajil D A
E-mail | [email-masked]
Phone Number | (91) 9746909606
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kochin
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Al Hajdyah | Project Engg | 17-11-2020 | 85,000
Previous Employer 1 | Aforeserve | Customer support Engg | 29-8-2016 | 25000
Previous Employer 2 | Vudeocon D2h | Service Engg | 15-1-2016 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Ensure LAN cable or wifi connected properly to the device
2) Check Router on Or Not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Make sure power switch on for speaker and mode changed to bluetooth
2) connect with speaker through bluetooth from mobile phone

What according to you makes you a good candidate for customer service or technical support job? | I have much experience in this required field
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |