Subject: Tech Support Candidate - Sukhminderjeet SINGH
From: Sukhminderjeet SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 02:27:24 -0500

| | Tech Support Test

Name | Sukhminderjeet SINGH
E-mail | [email-masked]
Phone Number | (91) 7009276110
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM | Technical operations | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the hardware. When you're beginning the troubleshooting process, check all your hardware to make sure it's connected properly, turned on, and working.
Use ipconfig.
Use ping.
Use the Windows network troubleshooting utility(in case of Windows OS)
Perform a DNS check.
Contact the ISP
Check on virus and malware protection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth in mobile settings
Turn on the speaker and set on pairing mode
Open the Bluetooth settings on the phone and select the available speaker(it will show up as a given model name)
Select pair and let it pair

What according to you makes you a good candidate for customer service or technical support job? | Skills to easily support tech products
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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