Subject: Tech Support Candidate - Anoop Krishnan R
From: Anoop Krishnan R <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 02:21:15 -0500

| | Tech Support Test

Name | Anoop Krishnan R
E-mail | [email-masked]
Phone Number | (+91) 9880870629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kollam, Kerala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Hardware - Basic
CCTV

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Poornam Infovision Kochi Kerala | Technical support specialist | May 2020 | 15000
Previous Employer 1 | Diya Systems Pvt Ltd, Mangalore Karnataka | Technical support specialist | December 2019 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hello,
If the above mentioned situation arises infront of me. I will go with the following measures:

Issues of your router.
Problems with cables.
Wi-Fi hotspots got errors.
Interruption of the Internet connection.
Remove All Cookies Of Google Chrome Browser.
Check  Proxy Settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For Android phone, the steps are mentioned below:
1. Open the Settings app.
2.  Open Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
3.  Select Bluetooth to view the options.

4. Select Pair new device to place the Bluetooth device in pairing mode.

5. Look for the Bluetooth speaker's name on the list.

6. Make sure the Bluetooth speaker is in pairing mode during this time.
7. Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

iPhone:
1.Place the Bluetooth device in pairing mode.

2. On the iPhone, open the Settings app.

2. Select Bluetooth.

3. Bluetooth toggle switch is green, Bluetooth is enabled.

4. When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

What according to you makes you a good candidate for customer service or technical support job?

Customer service is always my top priority, and it is my goal to provide the best customer support available for each client while becoming a valuable asset for the company I work for.
During my previous employment, I was specialized in helping customers resolve a wide variety of technical issues. Over the course of my two plus year employment, I received high ratings from clients, and I helped increase customer satisfaction from 82% to 96%. I was praised for being highly versatile, and I was one of a select group of techs who were available to assist customers in online chats.
I enjoy building a relationship with each client and ensuring that they receive the ultimate customer support.
I always had natural problem-solving skills, and working in tech support is the perfect job for my skill set. Helping clients solve technical issues and knowing that I've had a positive impact on someone each day is highly rewarding and motivating to me.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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