Subject: Tech Support Candidate - Saitja Tadikonda
From: Saitja Tadikonda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 01:27:06 -0500

| | Tech Support Test

Name | Saitja Tadikonda
E-mail | [email-masked]
Phone Number | (91) 8897629456
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
IIS Administration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aptify | System Administrator | 06/03/2021 | 32000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I will request the user to share the error information, to know the type of error
2.We have to browse that website locally and will check for the running or not
3.We will check for the application is in start mode or stop mode
4.We have to verify whether the user have the proper permission to access the site or not, if not then we have to provide access to the user with the approval from manager or high level
5.We have to verify the logs for the application status based on the error code we have to take an action on it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the Bluetooth speaker and check if it has enough power to operate
2.Click on the Bluetooth icon in the mobile phone
3.Then it shows the available devices in moblie phone
4.Select the appropriate device to be paired

What according to you makes you a good candidate for customer service or technical support job? | Patience is the first and best thing in any technical support job. We have to be sure in solving customers problems efficiently and affectively either in direct engagement or on a call. Sometimes it is not easy to solve in a one go due to many issues but we never lose our patience and be friendly in any situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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