Subject: Tech Support Candidate - Aman Bisht
From: Aman Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 01:16:37 -0500

| | Tech Support Test

Name | Aman Bisht
E-mail | [email-masked]
Phone Number | (248007) 8193990544
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pacific access health care | IT services delivery | | 23000
Previous Employer 1 | Accenture | Associate engineer | |
Previous Employer 2 | HCL | IT engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we check the permission this website in our organisation.
If we have a permission to use this website then we check the internet setting in our internet obrowser and also check and make sure there is not allowed any third-party proxy.
Then we check our system IP if its getting wrong IP address then contact with our network team and other wise we check with our firewall team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device

What according to you makes you a good candidate for customer service or technical support job?

In the point of view a good who the understand the customer and understand what they want. He have good communication skill and good way of talking.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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