Subject: Tech Support Candidate - Shilpa Chandra Bharti
From: Shilpa Chandra Bharti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 00:49:40 -0500

| | Tech Support Test

Name | Shilpa Chandra Bharti
E-mail | [email-masked]
Phone Number | (91) 8862908196
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Customer support executive | 5.02.2021 | 9000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will restart my system then I'll make sure that my internet connection is working properly. Again if I will face the same issue I will check that is server of that particular website is low for me or for everyone.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we will switch on the speaker the choose bluetooth driver, also we will enable our Mobile phone's blutooth and search for the active blutooth devices. Then we will choose the speaker's bluetooth to connect it with mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | First of all I am supportive in nature and also I always make sure that I can keep all the knowledge regarding company and the products so that I can solve any issue that our customer is facing with.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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