Subject: Tech Support Candidate - VIVEK SHUKLA
From: VIVEK SHUKLA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 21:18:44 -0500

| | Tech Support Test

Name | VIVEK SHUKLA
E-mail | [email-masked]
Phone Number | (91) 9871737856
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vserv infosystem pvt LTD | Customer support Engineer | Still | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check error
Check firewall
Check internet connection
Try in different browser
Update browser
Ping with Google ip address
Ping with www.ndtv.com dns & ip address
Try on different device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on speaker
On blutooth in mobile
Search device
Select my device
Device connected

What according to you makes you a good candidate for customer service or technical support job? | I understand the on ground problems that customer are facing because i have 3 years of experience on ground support .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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