Subject: Tech Support Candidate - Sukeerthi Pagi
From: Sukeerthi Pagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 18:55:46 -0500

| | Tech Support Test

Name | Sukeerthi Pagi
E-mail | [email-masked]
Phone Number | (91) 7386216655
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio
ISP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr associate tech support | One month notice period | 30
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check if the internet is connected to computer either wired or wireless. Once confirmed the connection, I will check other browsers, will try to clear cache and cookies. Moreover the troubleshooting goes further according to error message weget.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on the Bluetooth speaker, then turn on the Bluetooth on phone and search for the available devices, as the Bluetooth speaker is powered on, we can see speaker listed  in available devices. Select speaker and pair it.
What according to you makes you a good candidate for customer service or technical support job? | I worked for almost 5 years as a technical support associate o chat.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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