Subject: Tech Support Candidate - Md Azizullah Sami
From: Md Azizullah Sami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 15:30:03 -0500

| | Tech Support Test

Name | Md Azizullah Sami
E-mail | [email-masked]
Phone Number | (91) 8287802924
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Wazirabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIit ltd | IT support | | 24750
Previous Employer 1 | Evission | Desktop support | 2019 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we check Internet connection after that we use command iP config, ip config /all , we will use ping command. I will use a command ipconfig /release and ipconfig /renew we will change dns address,
Google dns address. We will reinstall Google Chrome. Finally I will reboot the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First click on Bluetooth of phone and after that click on Bluetooth speaker then it's showing
Then connect it.

What according to you makes you a good candidate for customer service or technical support job? | First good listener and  possess good technical knowledge and should be polite
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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