Subject: Tech Support Candidate - Tariq Khan
From: Tariq Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 12:16:37 -0500

| | Tech Support Test

Name | Tariq Khan
E-mail | [email-masked]
Phone Number | (1) 9289906406
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Laxminagar delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cyfuture ind pvt ltd | TSE | | 37000
Previous Employer 1 | Ozone Technology | TSE | | 47500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st Step. Cheking the internet weather the computer is connected to a network or not.
2nd. Reset the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st turn on the speaker Bluetooth.
2nd turn on your mobile Bluetooth.
3rd search for the device.
4th after found the device simply connect.

What according to you makes you a good candidate for customer service or technical support job? | I am working in technical support industry and i very much interested to learn more about technology. I always like challenges task in any technical query to solve it or to undersrand how it can resolve.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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