Subject: Tech Support Candidate - Asif Noor
From: Asif Noor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 12:15:32 -0500

| | Tech Support Test

Name | Asif Noor
E-mail | [email-masked]
Phone Number | (+91) 9911312391
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TMI solutions(Sify Tech as 3rd party | Desktop support | Till date | 34200
Previous Employer 1 | Vayam info tech | Helpdesk | 22-july 19 | 21200
Previous Employer 2 | PC Solution pvt ltd | L1Support Engg | 16-Nov 13 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.one of the basic problem can be solved by restarting the device,This clear the caches and reload  the program and web page.
2.After rebooting,Check if you having same issue then check the internet connection.
3.if not work then fix the internet connection.
4.Delete the All cookies and check the  proxy setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Powering ON of bluetooh speaker
2.And find the name of speaker and pairing with phone by input passcode.
3.Now the both devices are getting connected.

What according to you makes you a good candidate for customer service or technical support job? | As per my good tech knowledge and skills and our experiences.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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