Subject: Tech Support Candidate - Rahul kumar Rahul
From: Rahul kumar Rahul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 11:52:29 -0500

| | Tech Support Test

Name | Rahul kumar Rahul
E-mail | [email-masked]
Phone Number | (+91) 9718261798
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad sector 23
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Printer, mail configurations, mail backup,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ballistic learning pvt ltd | Hardware and Network Engineer | Till now | 17826
Previous Employer 1 | Raksha TPA Pvt ltd | IT Executive | 12 july 2019 | 15200
Previous Employer 2 | SRS IT Solutions pvt ltd | Desktop support Engineer | 10 may 2018 | 11800

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step check what's error,
If connection error then check internet,
If Internet is working then check a (www.ndtv.com) in another browser,
Check proxy setting in browser and add site in trusted site in browser,
Antivirus extension disabled in browser,
If antivirus is blocking site then pause a antivirus for some time

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we have power on to Bluetooth speakers,
Goes to mobile setting option and connect a Bluetooth speakers name,

What according to you makes you a good candidate for customer service or technical support job? | If gives a technical support listen user issue carefully and understand issue and resolved and our voice is Polatily.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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