Subject: Tech Support Candidate - Vikrant Mehrol
From: Vikrant Mehrol <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 11:50:32 -0500

| | Tech Support Test

Name | Vikrant Mehrol
E-mail | [email-masked]
Phone Number | (+91) 9953282406
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Xeam Ventures pvt ltd | IT support | 7-05-2020 | 19240
Previous Employer 1 | Aditya birla retail ltd | IT support | 31-06-2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check that LAN cable plugged in or not then i will check if there was any firewall block the particular website. If problem not solved then check if there were also any proxy server running over if yes then give permission to that website. If this website restricted by only that system then change settings with host file and in internet option.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to Mobile setting
2. Choose Bluetooth
3. Discover your Bluetooth speaker
4. If found then connect

What according to you makes you a good candidate for customer service or technical support job? | According to my point of view i thought that we have to first understand the customer problem. This will happens only when you first listen him/her carefully. Then try to resolve query as soon as possible. If it takes much time then ask for customer to be patient it will take 10 min to fix this error till cooperate with me. So maybe this thing made us a good candidate for customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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