Subject: Tech Support Candidate - Rahul Soni
From: Rahul Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 11:36:16 -0500

| | Tech Support Test

Name | Rahul Soni
E-mail | [email-masked]
Phone Number | (201301) 7859928577
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infotech PVT ltd. | Technical analyst | 13 march 2021 | 22000
Previous Employer 1 | Team computer pvt ltd | Technical support L2 | 12 july 2019 | 15000
Previous Employer 2 | Hcl infosystem PVT Ltd | Associated | 1st july 2018 | 9500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the exact error then will decide to go for troubleshooting steps. Because without exact error I cant waste of time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Click on power button of speaker.
2. go to mobile setting then turn on bluetooth of mobile.
3. Click on scan button.
4. After scaning click on your bluetooth device name. it will pair
5.After paring you can use your bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I gives my best always in my job. I am very fair for my job. I accept challenges.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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