Subject: Tech Support Candidate - Sailesh Negi
From: Sailesh Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 11:05:55 -0500

| | Tech Support Test

Name | Sailesh Negi
E-mail | [email-masked]
Phone Number | (91) 9971318169
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | One97 Communications Limited | Sr. Associate IT | | 27474
Previous Employer 1 | EsselShyam Communications Limited | Hardware Assistant | 14 June 2015 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Since there can be multiple reasons behind failure of loading website, I shall read the error first and take the action accordingly.

2- I shall check if my internet is working fine and I can check this by opening other sites.

3- Clearing cache and cookies of web browser may help in resolving the issue.

4- I shall also check the host files, it may be there is a entry of that particular website (www.ndtv.com) there.

5- I will check by pinging or use trace route of that web site for checking connectivity issue.

6- We can check with other ISP for troubleshooting purpose.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn On the Bluetooth on your speaker and make sure it should be in discoverable mode.
2- Go to the Bluetooth menu as per your mobile device settings.
3- Turn on the Bluetooth.
4- Select Pair New Device
5- The Bluetooth will search all the available devices in the range.
6- We shall see our Bluetooth speaker name there.
7- Select Add / Connect and the connection will be establish between both mobile and the speaker.

What according to you makes you a good candidate for customer service or technical support job?

1- Good experience in technical support job.
2- Having experiences in multiple operating systems e.g. Windows, Mac and Ubuntu.
3- Passionate about resolving the issues.
4- I like to find the fixes and solutions.
5- Documentation of the solution and fixes.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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