Subject: Tech Support Candidate - Ankit Vats
From: Ankit Vats <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 10:10:06 -0500

| | Tech Support Test

Name | Ankit Vats
E-mail | [email-masked]
Phone Number | (110020) 8447469981
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Career builder | Customer support specialist | Currently working | 40k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I'll check my internet connection if it works fine then I'll do clear my system browser history, cache & cookies or try open in different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to setting
Tap on the Bluetooth
Turn on the Bluetooth
List of available device listed
If speaker is not listed press the Bluetooth button on your speaker that make it discoverable.
On your mobile select the your Bluetooth with brand name or model no on it and your connected .

What according to you makes you a good candidate for customer service or technical support job?

First I'm active listener and listen the customer needs or query and provide the best solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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