Subject: Tech Support Candidate - Arun Singh
From: Arun Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 10:09:49 -0500

| | Tech Support Test

Name | Arun Singh
E-mail | [email-masked]
Phone Number | (110044) 9540841716
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DFA consultant Pvt ltd | Desktop Support Engineer | | 16000
Previous Employer 1 | Murti Information Technology Service Pvt ltd | Desktop support engineer | 16 Oct 2017 | 11000
Previous Employer 2 | Redhex IT solutions Pvt ltd | Desktop support engineer | June 2016 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will Check Internet Connection.
I will check My Date and time it Should be correct for run the internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st Open My Bluetooth On My Phone.

I Will check My Bluetooth Device list

Then I. Will select my Speaker in That List

What according to you makes you a good candidate for customer service or technical support job?

Resolve customer Problem As Possible.
Don't need to waste to much time.
We should give importance our customers time.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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