Subject: Tech Support Candidate - Pramod Prasad
From: Pramod Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 08:21:00 -0500

| | Tech Support Test

Name | Pramod Prasad
E-mail | [email-masked]
Phone Number | (91) 9015688663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | E-solution IT india Pvt Ltd | Support Engineer | 1 Month | 32k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will change Browser and clean browser history. I will troubleshot browser and check a permanent issue. I will decided the troubleshot result. Finally what is the issue in browser and website. Then i will final check. Mostly time we have faced this issue ssl and tls regarding for this problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We will open bluetooth settings and search the nearest device. If your device has been searched. Than we can connect the device.
What according to you makes you a good candidate for customer service or technical support job? | We have a good communication. and good listener and talk with the customer on the customer demand.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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