Subject: Tech Support Candidate - Sona Prabhakar
From: Sona Prabhakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 07:58:53 -0500

| | Tech Support Test

Name | Sona Prabhakar
E-mail | [email-masked]
Phone Number | (011) 8750899801
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ramesh Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Associate | Still working | 22500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- First we going to open a new tab after clearing cookies and cache and will check if other website is working and then also people will not solve

2- we will going to open the website in different browser and check that If the problem with the browser.

3 - will we also tried to check that internet Is connected properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Swipe down from the top of the screen.

2- Touch and hold Bluetooth .

3- Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.

4-Tap the name of the Bluetooth device you want to pair with your device.

5-  any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job?

1- According to good candidate should have the ability to identify  customer issue.
And they should be soft spoken with good communication skills.
2- and should have the good knowledge of process so that we can help the customer in best possible manner and should not waste customer time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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