Subject: Tech Support Candidate - Anurag Raste Anurag
From: Anurag Raste Anurag <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 07:24:42 -0500

| | Tech Support Test

Name | Anurag Raste Anurag
E-mail | [email-masked]
Phone Number | (91) 8793289799
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune Hinjewadi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Persistent Systems | System Engineer | |
Previous Employer 1 | IRCT | Instructor | 31-05-2017 |
Previous Employer 2 | none | none | none |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check in different browser if that's not work then i will check in cmd that the site is accessible or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable Bluetooth from mobile and also enable specker. Search Bluetooth specker name from mobile and connect.
What according to you makes you a good candidate for customer service or technical support job? | I have been working in Persistent from 2 and half years and i am working with customer support support since then.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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