Subject: Tech Support Candidate - Monika Pal
From: Monika Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 06:36:48 -0500

| | Tech Support Test

Name | Monika Pal
E-mail | [email-masked]
Phone Number | (91) 9718205577
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector-20
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
MIS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy Innotech Ltd | Sr.Executive | | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Please check Your system network cable. it connected or not.
2. Please check IP address.
3.Check Network port driver installed or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. on your phone Bluetooth & search Bluetooth speaker
2. ON Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

My technical knowledge & 5 Year Experience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |