Subject: Tech Support Candidate - Firdoos Peer
From: Firdoos Peer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 05:59:20 -0500

| | Tech Support Test

Name | Firdoos Peer
E-mail | [email-masked]
Phone Number | (+91) 7006294935
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Saket Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Myasa Network Solutions | TSE | Feb 2015 | 20000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open the Browser
Put in the website on the Address Bar, if the error still remains there
Open the settings of the browser by clicking on the three dot on the top right corner

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth of the phone
Select Pair a Device
Put on the speaker
Search the device on the phone
Click on the name of the speaker
Pair both the devices with each other

What according to you makes you a good candidate for customer service or technical support job?

A good training of the process with which the candidate will be able to deliver the right information to the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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