Subject: Tech Support Candidate - Gaurav Rai
From: Gaurav Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 05:52:55 -0500

| | Tech Support Test

Name | Gaurav Rai
E-mail | [email-masked]
Phone Number | (+91) 8527816341
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Picano education | Procurement officer | Present | 35k
Previous Employer 1 | Huber &suhner | Quality engineer | 4 Nov 2019 | 42k
Previous Employer 2 | Thermadyne | Quality engineer | 20 July 2018 | 20k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the internet connection first, if it is Ok.
I will check the settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put on the Bluetooth of speaker and mobile and then scan for the device in your mobile.
Then click on the device name to connect

What according to you makes you a good candidate for customer service or technical support job? | My expertise, experience and interest matches with the Job profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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