Subject: Tech Support Candidate - Navin Prakash
From: Navin Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 05:28:10 -0500

| | Tech Support Test

Name | Navin Prakash
E-mail | [email-masked]
Phone Number | (91) 9660808446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Tse | | 23000
Previous Employer 1 | Genpact | Associate | 2018 | 8000
Previous Employer 2 | Krishna Business pvt ltd | Branch manager | 2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will refresh the browser..
Clearing the caches and history
Reset browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth  in phone
Turn on the speaker in bluetooth navigate mode
Select the speaker in phone

What according to you makes you a good candidate for customer service or technical support job? | I.have 3 years of experience in customer support. I know I can handle the queries of customer..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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