Subject: Tech Support Candidate - Shashank Mishra
From: Shashank Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 04:51:14 -0500

| | Tech Support Test

Name | Shashank Mishra
E-mail | [email-masked]
Phone Number | (+91) 9105443050
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chirag delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | Na | Na
Previous Employer 1 | Tech Mahindra Ltd | Customer support associate | 1st July | 13300
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The very first step id- Try a different web site.
If you can't reach to another website, then try another browser.

If problem is still available- you can clear cache and cookies.

If problem not solved, Restart you device and connect through internet again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step is that- turn on blutooth of your device and speaker.

Second step- pair your mobile with the speaker.

Accept the pairing request.

Then check the connection is successfully created or not.
If yes

You can play a music to test.

What according to you makes you a good candidate for customer service or technical support job?

I am from technical background, and also I have 1.2 year of tech Mahindra experience,
As a customer support associate.

I am a quick learner and problem solver.

I am a good listener and also can give a reasonable solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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