Subject: Tech Support Candidate - Rohit Kumbhakar
From: Rohit Kumbhakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 04:47:56 -0500

| | Tech Support Test

Name | Rohit Kumbhakar
E-mail | [email-masked]
Phone Number | (91) 7992339017
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | surat, gujrat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JK Paper LTD. | IT Engineer | Till Present | 12000
Previous Employer 1 | Rapidtech IT pvt. service ltd. | Customer Support Engineer | 30-12-2019 | 7000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first I will check network . if network are ok then i will check proxy setting. doth are ok then check site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first of all on the Bluetooth, nest pairing my device
pairing successfully done then click my Bluetooth device name.

What according to you makes you a good candidate for customer service or technical support job?

day to day facing new problem and solve there problem.
that is best thing to boost my career.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |