Subject: Tech Support Candidate - Gaurav Pandey
From: Gaurav Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 04:30:37 -0500

| | Tech Support Test

Name | Gaurav Pandey
E-mail | [email-masked]
Phone Number | (+91) 9026955980
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Supprot Microsoft Based Client using SCCM 2012

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cyberlrt Technologies Pvt. Ltd. | SCCM Administrator | Preesent | 27000
Previous Employer 1 | N/A | N/A | N/A | N/A
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If there is an error like this in my Browser I would Like to change the Proxy Settings of my Browser to troubleshoot the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Push the button of Speaker to on it.
2-Click On the Bluetooth of Mobile Phone.
3-Complete the pair with speaker to mobile phone if Required.
4-After Pairing Both Devices will be connected.

What according to you makes you a good candidate for customer service or technical support job? | very good Skill to troubleshoot the problems as well as Communicate to the customer with there Convenience.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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