Subject: Tech Support Candidate - INDRASEN PATHAK
From: INDRASEN PATHAK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 04:22:47 -0500

| | Tech Support Test

Name | INDRASEN PATHAK
E-mail | [email-masked]
Phone Number | (2001003) 9555510882
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Haier India Pvt ltd | Escalation help desk | Currently working | 21000
Previous Employer 1 | Ienergizer it services Pvt ltd | Technical support engineer | 1.5 years | 17000
Previous Employer 2 | Skope Infosys Pvt ltd | Technical support | One year | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I Will check which type of error getting like
network connection error, network security error,etc
Then trouble shoot respective procedure

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1:- Turn on speaker.
Step-2:-Turn on Bluetooth in mobile phone.
Step-3:- Select device (speaker name)
Step-4:- if speaker name not display then refresh Bluetooth or turn off and again turn on speaker then it will display.
Ste

What according to you makes you a good candidate for customer service or technical support job?

I can guide to customer confidentiality every technical steps and strong solving skills and provide solution in a limited time.
I have experience that how to handle customer in a professional manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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