Subject: Tech Support Candidate - Satyaprakash Rai
From: Satyaprakash Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 03:30:47 -0500

| | Tech Support Test

Name | Satyaprakash Rai
E-mail | [email-masked]
Phone Number | (+91) 9319055276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aditya Infotech Limited | Engineer | Working | 23400
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first we have to check net connection.
Then we have to reset browser.
Then check dns.
Lan settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth speaker.
Turn on bluetooth in mobile phone.
Search device and pair it.

What according to you makes you a good candidate for customer service or technical support job? | Good listener.talk politely and patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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