Subject: Tech Support Candidate - Achyut kumar ojha Achyut
From: Achyut kumar ojha Achyut <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 03:20:18 -0500

| | Tech Support Test

Name | Achyut kumar ojha Achyut
E-mail | [email-masked]
Phone Number | (91) 8887802668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata power solar | Project engineer | | 40000
Previous Employer 1 | Ace apple technologies | Sales engineer | | 32000
Previous Employer 2 | VIVO MOBILE INDIA PVT LTD | Material testing engineer | | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If i get some trouble to reach out, first i will check my internet connection, if i find that internet working properly then i will check my website link properly , and hopefully it will be done.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth in your phone and device which one you want to connect, after that search the device name on your screen and connect it.
What according to you makes you a good candidate for customer service or technical support job? | Because i know that i can explain things in extraordinary way with patience . And customer always need a simple and logical answer .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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