Subject: Tech Support Candidate - Shivshankar Kumar
From: Shivshankar Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 03:16:22 -0500

| | Tech Support Test

Name | Shivshankar Kumar
E-mail | [email-masked]
Phone Number | (+91) 8468990180
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shahpur Jat, New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mattsenkumar pvt Ltd | Exe | Not resigned yet | 15200
Previous Employer 1 | Genpact india pvt Ltd | Exe | 24 August 2018 | 10,500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First we check our internet is connected or not.
2.if connected than once we can try to delete the chache cookies and restart the browser and try again.
3. After done this again not fix than kindly check with NMG team to this website is whitelist or not on that user profile or that VLAN.
4.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth of speakar.
2.Turn on mobile blutooth speakar
3.Search the device name in mobile in blutooth section.
4.click on the blutooth speakar name and connect.
5.once connected you can see in ur mobile blutooth that Device is connected.

What according to you makes you a good candidate for customer service or technical support job? | My technical skills to troubleshooting the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |