Subject: Tech Support Candidate - vikash saw
From: vikash saw <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 03:08:55 -0500

| | Tech Support Test

Name | vikash saw
E-mail | [email-masked]
Phone Number | (91) 9716186491
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Dell | IT Support | 28-05-2016 | 12000
Previous Employer 2 | Voith Hydro Pvt ltd | Senior Support Specialist | | 30522

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Might be website blocked in corporate network or cache issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | both devices Bluetooth must be on and need to pair device if first time.
What according to you makes you a good candidate for customer service or technical support job? | Way of support to end user.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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